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Home : Downloads Help

Downloads Help

Q. Where are the download links?
A1. When you have completed payment you will be returned to the website and your order should be displayed with the links.
A2. The download links will also be listed on your order page. Go to "My Account", "Orders" and click on "Search" to find your order(s).
A3. You will receive your download links via email.

Q. My downloads seem slow
A. Files are stored on a secure Amazon Server located in Ireland (EU) and in theory you will enjoy blistering download speeds (dependent on location, internet connection & your computer specifications) - please contact us if you are one of the unlucky ones and suffer slow download speed - we have a Plan-B in operation!.

Q. How long are my download links available?
A. They are for 72 hours only due to security restrictions. If you are having difficulties please contact us and we can either extend the time available, or send fresh links.

Q. My download links do not open or the download will not start?
A. Copy & paste from the email into your web browser, or try a different web browser. Sometimes security settings in your browser are too high.

I have not received the email with my links.
Please contact us via the contacts page and we will email you from a different email address just in case your ISP doesn't like us!

No matter what, you will get your downloads somehow!!