The cookie settings on this website are adjusted to allow all cookies so that you have the very best experience. If you continue without changing your cookie settings, we'll assume that you are happy to receive all cookies on our website. However, if you would like to, you can change your settings at any time using the Change cookie settings link in the Special menu.        
Home : Terms & Conditions
SPRING SALE 33% OFF

Terms & Conditions

Refunds, Cancellations & Exchanges  [ CD & DVD's ]

Your Old Books & Maps offer an unconditional exchange policy on any faulty goods

purchased from us. In the unlikely event your CD is faulty on receipt, please contact

us straight away. On return of the faulty CD, we will undertake to exchange like for like

 at no extra cost to the purchaser.

You may cancel your order before delivery or within seven working days after the 
date of delivery, by contacting us either by email at 
sales@youroldbooksandmaps.co.uk or by telephoning 01924 919524, quoting your 
order number. We will refund you the cost of your unwanted products and any 
delivery charges. 
If you cancel your order within seven working days after the date of delivery, 
you must return the unwanted goods to us, unused & unopened and in their 
original packaging
 within thirty days of delivery. We will credit your payment 
card with the cost of the unwanted goods and any delivery charges within thirty 
days of the date of cancellation.
"Unused & unopened" means just that - Unused & unopened!

No refunds will be given on goods that have been used.
The advantage of ordering via the Shopping Cart is that you will receive an email

confirmation of your order, with a link to allow you to check the status of your order.

 

Delivery of goods [ CD & DVD's ]

We are committed to delivering orders as quickly as possible once payment has been received.

All UK orders are posted within 3 days of receipt of payment - via First Class Post -

delivery 1-2 working days from posting.

Non UK orders are posted, again within 3 days of receipt of payment, via Airmail,

Small Packet Rate - delivery 3-5 working days from posting.

 

Digital Downloads only.

Refunds will not be given on Digital Downloads under any circumstances. If a customer experiences download problems, a backup on a plain CD/DVD may be sent if we are unable to solve the issue. 

If "Digital Delivery" is selected as delivery method - you will  receive your total order by this method. 

Do not mix & match CD/DVD & Download orders - make an additional order if you want another product by a different delivery method.

Download links are sent via email within 24 hours of cleared payment. If a product is already configured on our servers then download links will be automatically sent on cleared payment.

Contact Details

Address

Your Old Books & Maps

2 Temple Road, Dewsbury, West Yorkshire. WF13 3QE. England.

 

Sales & Support

Telephone enquiries

 (+44) 01924 919524

( 9.30 am - 4.30pm - GMT Mon-Fri only please - answer-phone at all other times)

 

Support System

Contact Support